Terms of service
Terms of Service | Aura Luxe – Authentic Luxury Perfumes UAE
Last Updated: February 2026
Welcome to Auraluxae.com, the official online boutique of Aura Luxe —
your trusted destination for authentic luxury perfumes in Dubai and across the UAE.
By accessing, browsing, or purchasing from our website, you agree to the following Terms of Service
and related policies.
1. Overview
This website is owned and operated by Aura Luxe Trading FZ (“we,” “us,” “our”).
Throughout the site, “Service” refers to Auraluxae.com and all associated content, tools, and
functionality provided to our customers.
Shopify Inc. hosts our store and enables us to provide a secure and encrypted shopping experience.
By using our website, you acknowledge and accept these Terms of Service. If you do not agree, please discontinue browsing or purchasing from the site.
2. Eligibility & Acceptable Use
You must be 18 years of age or older to make a purchase.
You agree not to misuse the Service, infringe upon intellectual property rights, or engage in any fraudulent,
unlawful, or abusive activity while interacting with Aura Luxe.
3. Authenticity & Product Condition
Every perfume listed on Auraluxae.com is 100% authentic and original.
We source exclusively from licensed distributors and verified suppliers to ensure genuine designer and niche fragrances.
Our curated inventory includes two categories:
- Premium Clearance (approximately 90%) – authentic earlier editions (2020–2021) that have been carefully inspected and properly stored to preserve freshness.
- Factory Surplus (approximately 10%) – genuine perfumes with minor box or packaging imperfections only. The fragrance itself is new and unopened.
Each item carries a batch or barcode that may be verified through the brand’s official website
or CheckFresh.com.
Aura Luxe does not sell imitations, testers, replicas, or counterfeit products.
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4. Product Use & Allergy Disclaimer
All perfumes are for external use only.
Customers with sensitive skin should test the product on a small area before full application.
Aura Luxe is not liable for individual allergic reactions or misuse of any product.
5. Customized Gift Sets & Personalisation
We offer personalised perfume gift sets suitable for special occasions such as Eid, Ramadan, and weddings.
Customers may select fragrances, boxes, flowers, chocolates, and accessories to create bespoke luxury hampers.
Custom orders require 1–2 business days for preparation and are non-returnable once assembled.
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6. Pricing & Modifications
All prices are displayed in AED (United Arab Emirates Dirhams) unless stated otherwise.
Prices, promotions, and product availability may change without notice in response to supplier pricing and market fluctuations.
7. Payment Policy
We offer secure and convenient payment options for our customers in the UAE and internationally:
- Cash on Delivery (COD) – available throughout the UAE.
- Card / Apple Pay – a secure payment link is sent to your email or WhatsApp after order confirmation.
- Bank Transfer – direct deposit to the Aura Luxe bank account with proof of payment.
- PayPal (USD) – a trusted option for international transactions.
We never store or share payment information. All transactions are encrypted and processed by PCI-compliant partners.
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8. Shipping & Delivery
- Processing: Orders placed before 12 PM are typically dispatched within 12 hours.
- Delivery: 24–48 hours across major UAE cities; 2–3 business days for remote areas.
- Express: Same-day delivery may be available in Dubai, subject to scheduling and capacity.
- International: Shipping to GCC countries including KSA, Oman, Kuwait, Bahrain, and Qatar at standard fees.
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9. Return & Exchange Policy
- Returns are accepted within 3 days for sealed and unused perfumes.
- The product must remain unopened and in its original packaging.
- Customized items are non-returnable.
- Wrong or damaged items will be replaced free of charge.
Please refer to our Refund & Exchange Policy for full details.
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10. Intellectual Property
All logos, images, text, graphics, and other content on Auraluxae.com are the property of Aura Luxe and may not be copied, reproduced, or reused without prior written consent.
11. Limitation of Liability
We cannot guarantee that website access will always be uninterrupted or error-free.
In no event shall Aura Luxe be liable for any loss of profits, loss of data, or consequential damages arising from your use
of this site or our products.
Our total liability shall not exceed the value of your purchase.
12. Governing Law
These Terms and any related transactions shall be governed by and interpreted in accordance with the laws of the United Arab Emirates, without regard to conflict of law principles.
13. Revisions to Terms
Aura Luxe reserves the right to update or modify these Terms at any time. The latest version will always be available on this page. Continued use of our website constitutes acceptance of any changes.
14. Contact Us
For questions or support regarding these Terms, please contact:
📧 auraluxescent@gmail.com
🌐 www.auraluxae.com
📞 WhatsApp Support available daily from 10 AM – 10 PM (GST)
Aura Luxe – Authentic Luxury Perfumes in UAE
Confidence · Elegance · Originality